Privacy Policy

Effective Date: [Insert Date]

1. Introduction

At ZubixPay ("we," "us," "our"), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information collected through our website, zubixpay.com, and other related services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us. This may include:

• Contact Information: Your name, email address, phone number, and mailing address.
• Account Information: Username, password, and other credentials for accessing our services.
• Transaction Information: Details of your transactions, including payment information, products or services purchased, and delivery details.
• Communication Information: Records of your communications with us, including emails, phone calls, and chat messages.

2.2 Non-Personal Information

We may also collect non-personal information, which cannot be used to identify you. This may include:

• Technical Information: Your IP address, browser type, operating system, and device information.
• Usage Information: Information about how you use our website, including pages visited, links clicked, and time spent on the site.
• Location Information: General location data based on your IP address or mobile device settings.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help us improve our services and enhance your user experience. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our website.

3. How We Use Your Information

3.1 Providing and Improving Services

We use your information to:

• Provide, operate, and maintain our services.
• Process and fulfill your orders and transactions.
• Improve, personalize, and enhance your experience on our website.
• Develop new products, services, and features.

3.2 Communication and Marketing

We may use your information to:

• Communicate with you, including responding to your inquiries and providing customer support.
• Send you promotional and marketing communications about our products and services, as well as those of our partners.
• Inform you about changes to our terms, policies, or services.

3.3 Legal and Regulatory Compliance

We may use your information to:

• Comply with applicable laws, regulations, and legal processes.
• Enforce our terms and policies.
• Detect, prevent, and address fraud, security, or technical issues.

4. Sharing Your Information

4.1 With Third-Party Service Providers

We may share your information with third-party service providers who assist us in providing our services, such as payment processors, delivery partners, and IT support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2 With Business Partners

We may share your information with our business partners for joint marketing initiatives or other collaborative projects. We will obtain your consent before sharing your information with these partners, and you can opt out of such sharing at any time.

4.3 In Legal and Regulatory Matters

We may disclose your information to law enforcement or other governmental authorities if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or respond to lawful requests.
• Protect our rights, property, or safety, or those of our users or the public.
• Investigate and prevent fraud or other illegal activities.

4.4 In Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership and provide you with an opportunity to opt out of the transfer if it involves a change in the use of your information.

5. Security of Your Information

We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Data encryption protocols to protect sensitive information during transmission.
• Access Controls: Restricted access to your information to authorized personnel only.
• Regular Audits: Regular security audits and vulnerability assessments to identify and mitigate risks.

While we take reasonable steps to protect your information, no security system is completely secure. We cannot guarantee the absolute security of your information, and you provide it at your own risk.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and correct your personal information. You can review and update your account information by logging into your account or contacting us directly.

6.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. You can request this information by contacting us at zubixpay@gmail.com.

6.3 Deletion

You have the right to request the deletion of your personal information. We will comply with your request unless we have a legitimate reason to retain the information, such as to comply with legal obligations or resolve disputes.

6.4 Objection and Restriction

You have the right to object to the processing of your personal information or request that we restrict its processing. You can exercise these rights by contacting us at zubixpay@gmail.com.

6.5 Opt-Out of Marketing Communications

You can opt-out of receiving promotional and marketing communications from us at any time by following the unsubscribe instructions in the communications or by contacting us at zubixpay@gmail.com.

7. Children's Privacy

Our services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible. If you believe that we may have collected information from a child under 13, please contact us at zubixpay@gmail.com.

8. International Data Transfers

We may transfer your personal information to countries outside of your country of residence, including to the United States and other countries where our service providers are located. These countries may have different data protection laws than your country. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy, including using standard contractual clauses approved by the European Commission.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements. When we no longer need your information, we will securely delete or anonymize it.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these third-party services before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Call: +233556802328
• Email: zubixpay@gmail.com
• WhatsApp: +2347037711525 and +233256873906